Full Bandwidth Conversations

I’ve spent more time on Zoom than most.

Several hours a day for the past couple years.

I was a fan of video calls even before “the covid-ing” happened.

I’d talk with friends on video. I’d talk with clients. I learned how to do a whole interactive mind reading show through zoom.

When it comes to figuring out whether or not we like someone & can trust them, the more info we have the better.

With video it’s nowhere near as good as in-person, but it’s dramatically better than audio-only.

That’s why I strongly encourage you to get good at being natural in the unnatural situation: staring at a lens instead of looking at someone on the screen.

In fact, just yesterday I had someone ask me, “Most people are looking off to the side, but you’re looking right at me. How are you doing that?”

It’s noticeable when you’re 100% focused on them, and that means you have to prioritize making them feel comfortable over doing what you’d rather do (look at their little video box on your screen).


Because looking at them breaks connection!

You have to think of the camera as your portal to them. So look there.

Keep their video in your peripheral, but your focus stays on the lens.

That little “trick” will go a looooong way to building a great connection.

Best thoughts,

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